Complaints

It's unfortunate if you have a complaint about our products or services. We're happy to help and work with you to find a suitable solution.

You can email your complaint to:
info@muscleupstore.nl

Our Complaints Department staff will process your message and will do their utmost to resolve the problem to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us.
We aim to respond to your complaint within 14 days of receipt. If more time is needed to carefully process your complaint, we will of course inform you.

Are you not satisfied with the handling of your matter?
You can also contact the mediation department of the Webshop Quality Mark Foundation , with which we are affiliated. They can assist you with the mediation of your complaint: https://www.keurmerk.info/nl/consumenten/klacht/